Introduction of the Credit and Investments Ombudsman in Auslan

Welcome to the Credit and Investments Ombudsman

The Credit and Investments Ombudsman (CIO) is an external dispute resolution (EDR) scheme for the financial services industry, approved by the Australian Securities and Investments Commission (ASIC).

The Credit and Investments Ombudsman provides an accessible and independent dispute resolution service as an alternative to legal proceedings for resolving complaints with a financial services provider. Participating financial services providers include credit unions and building societies, non-bank lenders, mortgage and finance brokers, debt collection, financial planners and a wide range of other financial services and product providers.

The service is free to consumers.

If you have a complaint about a financial service or product, the Credit and Investments Ombudsman may be able to help.

Contacting the Credit and Investments Ombudsman 


Consumer / Complaint Enquiries

9am - 5pm Monday to Friday AEST

Ph       1800 138 422 (mobile charges apply)

            02 9273 8400


Complaints 02 9273 8440


Write to

PO Box A252

Complaints can be made by using our online Complaint Form

Translating & Interpreting Service (TIS) National



Telephone Interpreter Service (24 hours, seven days per week) Telephone: 131 450
Telephone Interpreter Pre-Booking See: Telephone Interpreter Pre-Booking Form
On-site Interpreter Enquiry Line (business hours) Telephone: 1300 655 082
On-site Interpreter Bookings See: On-site Interpreter Booking Form
Document Translation Enquiries Your Local Adult Migrant English Program (AMEP)
See: Adult Migrant English Program (AMEP)
Client Liaison and Promotions Telephone: 1300 655 820
TIS National finance enquiries Telephone: 1300 304 604