Welcome to the Credit and Investments Ombudsman
The Credit and Investments Ombudsman (CIO) is an external dispute resolution (EDR) scheme for the financial services industry, approved by the Australian Securities and Investments Commission (ASIC).
The Credit and Investments Ombudsman provides an accessible and independent dispute resolution service as an alternative to legal proceedings for resolving complaints with a financial services provider. Participating financial services providers include credit unions and building societies, non-bank lenders, mortgage and finance brokers, debt collection, financial planners and a wide range of other financial services and product providers.
The service is free to consumers.
If you have a complaint about a financial service or product, the Credit and Investments Ombudsman may be able to help.
Contacting the Credit and Investments Ombudsman
Consumer / Complaint Enquiries
9am - 5pm Monday to Friday AEST
Ph 1800 138 422 (mobile charges apply)
02 9273 8400
Complaints 02 9273 8440
PO Box A252
SYDNEY SOUTH NSW 1235
Complaints can be made by using our online Complaint Form
Translating & Interpreting Service (TIS) National
|Telephone Interpreter Service (24 hours, seven days per week)||Telephone: 131 450|
|Telephone Interpreter Pre-Booking||See: Telephone Interpreter Pre-Booking Form|
|On-site Interpreter Enquiry Line (business hours)||Telephone: 1300 655 082|
|On-site Interpreter Bookings||See: On-site Interpreter Booking Form|
|Document Translation Enquiries||Your Local Adult Migrant English Program (AMEP)
See: Adult Migrant English Program (AMEP)
|Client Liaison and Promotions||Telephone: 1300 655 820
|TIS National finance enquiries||Telephone: 1300 304 604|