Dispute Resolution Conference | 12 September 2017 | Sydney

The CIO Dispute Resolution Conference 2017 will be held on 12 September 2017 at the Hilton Sydney.

The comprehensive one-day program will offer delegates a mix of presentations, workshops, industry sector specific Q & A sessions, and panel discussions on internal and external dispute resolution issues including:


  • consumer trends and issues, 
  • systemic issues,
  • responsible lending,
  • debt collection and privacy,
  • unfair contract terms,
  • commercial loans,
  • financial hardship, and much more.  




Speakers

Raj Venga
Chief Executive & Ombudsman

Credit and Investments Ombudsman
 

Raj Venga was appointed as the Ombudsman and Chief Executive Officer (CEO) of the Credit and Investments Ombudsman in October 2006.


Raj has been a senior legal professional for over 20 years with considerable financial services experience, both as an in-house lawyer and as the Executive Director of the Australian Association of Permanent Building Societies.

Michael Saadat
Senior Executive Leader
Deposit Takers, Credit & Insurers

Australian Securities and Investments Commission
 


Michael Saadat is Senior Executive Leader for ASIC's Deposit Takers, Credit and Insurers team and ASIC's Regional Commissioner for New South Wales.

Michael's team has primary responsibility for oversight of retail banking, insurance companies, mortgage and finance brokers, and electronic payment providers. Michael's team also includes ASIC's Indigenous Outreach Program.

Prior to this, Michael worked as Director and Head of Compliance for Citigroup's Consumer Bank in Australia. He has also previously worked at ASIC as a senior lawyer and senior manager, and as a consultant at PricewaterhouseCoopers in London and Sydney.

Michael has Bachelor of Economics and Bachelor of Laws (Hons) from Macquarie University, a Master of Laws from the London School of Economics, and an Executive MBA from Melbourne Business School.


Katherine Lane
Principal Solicitor

Financial Rights Legal Centre

 

Kat Lane is the Principal Solicitor of the Financial Rights Legal Centre. Kat has over twenty years experience as a practising solicitor in financial services and has been representing and advising consumers in relation to credit and debt matters for over fifteen years. Kat wrote the Credit Law Toolkit (for financial counsellors and community lawyers) and the Mortgage Stress Handbook for the public. Kat received the Jan Pentland Prize in 2011 for outstanding achievement in consumer advocacy.

Sue Fraser
Senior Manager - Enterprise Partnerships

Kildonan Uniting Care
 

Sue Fraser leads Kildonan UnitingCare’s training and consulting team, working with business, local government and community agencies to achieve better outcomes for vulnerable customers.

Sue has over 30 years’ experience working in the welfare sector across Victoria and Australia. During this time she has pioneered work that addresses disadvantage, and builds on the strength of vulnerable consumers. Sue’s work has been recognised with two Prime Minister’s Award to Kildonan for Community Business Partnerships and directly through a personal award of the Centenary Medal for her outstanding services to the community.

Sue is committed to the principles of social justice, access and equity. Her work focuses on early intervention, prevention and support programs that are suitable for consumers that will develop sustainable outcomes for individuals, community and business.

In leading Kildonan’s consulting activities, Sue has worked with many for-profit, government and not for profit organisations to develop a raft of programs to identify, support and assist consumers who may be vulnerable or in financial hardship.

Sue also manages Kildonan’s Horses for Hope program, an equine-assisted therapeutic approach using horse and human connection to address the needs of both. Horses for Hope delivers one-on-one client work and corporate team building programs.

Nina Harding
Mediator

Nina Harding Mediation Service
 

Nina Harding is a Nationally Accredited Mediator and Facilitator with more than twenty years experience. Nina is a law graduate and has a Master of Laws. She has mediated more than two thousand business disputes in a variety of areas. She is the Australian Film Code Conciliator, a Facilitator for the Commonwealth Ombudsman, a NSW Workers Compensation Mediator, a NSW Farm Debt Mediator and a Hong Kong International Arbitration Centre mediator. Nina is the owner of FrontlineComplaints.com which provides online complaint handling training for call centres in Australia and NZ. She has taught complaint handling, negotiation and dispute resolution to thousands of people in the financial sector in Australia and overseas. Nina is one of the authors of the Workplace Conflict Guide available on iTunes.  Nina has taught at numerous universities including; The University of Sydney, La Trobe and Hong Kong University. For more information see www.ninaharding.com.

Kevin Foo
Senior Manager
Deposit Takers, Credit & Insurers

Australian Securities and Investments Commission
 

Kevin is a Senior Manager in ASIC's Deposit Takers, Credit and Insurers stakeholder team.  Kevin has over 10 years of regulatory experience and has worked in areas of consumer credit, corporate governance and general enforcement work. Kevin was part of the  team responsible for investigating breaches of the National Credit Act when it was introduced in July 2010. More recently, Kevin was seconded to ASIC's Chief Legal Office where he worked as the Commission Secretary responsible for managing the governance affairs of the Commission. Prior to ASIC, Kevin was a solicitor working in general litigation and dispute resolution.

Kevin holds a current legal practising certificate and a Bachelor of Laws/Bachelor of Business (Finance) from the University of Technology, Sydney and a Graduate Diploma in Applied Corporate Governance from the Governance Institute of Australia

Matt Angell
Chief Operating Officer

Credit Corp Group
 

Matt Angell is the Chief Operating Officer of the Credit Corp Group, a leading debt collection and consumer finance company in Australia, employing over 1,500 staff within its operations. Credit Corp’s debt purchase operation is presently collecting on 700,000 overdue accounts totalling approximately $6 billion in outstanding balances and Credit Corp’s lending business presently receives over 30,000 loan applications per month.

Matt has degrees in Engineering and IT and prior to entering financial services worked as a software engineer, leading software development and computer games production teams in Australia and the USA.


Richard Symes
CEO

Credit Repair Australia
 

Richard Symes is currently the CEO of Credit Repair Australia, a company he founded more than 13 years ago.


His qualifications include:

  • Diploma of Financial Services (Financial Planning)
  • Total Quality Management
  • Organisation and Methods Analysis
  • Production and Industrial Engineering

Richard is also a long standing member of the Institute of Management, Stafford UK.


He has experience in insurance, manufacturing, Insolvency and credit restoration. Companies included Mercantile Mutual, Unilever, Pepsi Foods, Utilux and Fox Symes. He is also the current Chairman of the Personal Insolvency Professionals Association.




Workshop presenters

Allison Dam
Head of Risk and Compliance

Credit and Investments Ombudsman
 

Allison Dam was admitted as a solicitor in 2003. Allison commenced work at CIO in 2008 managing CIO’s Case Management team before moving to Risk and Compliance in 2013. Before commencing work at CIO, Allison was a solicitor in a law firm providing mortgage documentation and settlement services for bank and non-bank lenders.



Tim Gough
Deputy Ombudsman

Credit and Investments Ombudsman

 

Tim Gough has been the Deputy Ombudsman at CIO since April 2016.

For 11 years from 2005, Tim held various senior roles at the Australian Securities and Investments Commission (ASIC), specialising in consumer credit and banking, insurance and regulatory and compliance work. 

Prior to joining ASIC he was a consumer advocate, initially at the Consumer Credit Legal Service (Vic) then as Principal Solicitor of the Consumer Law Centre of the ACT. 

James Beaumont
Senior Manager - Financial Hardship 

Credit and Investments Ombudsman 
 

James Beaumont is the Senior Manager of the Financial Hardship Team at the Credit and Investments Ombudsman (CIO).  He has been with CIO since 2012 and is responsible for the organisation’s Financial Hardship process and strategy, with particular focus on stakeholder engagement and managing the Hardship Team’s productivity, quality and timelines.    

James has been involved in dispute resolution in the financial services industry since 2007 with a focus on consumer advocacy, having worked as a long-time paralegal and trainee solicitor with well respected consumer advocates in Queensland, prior to moving to the Ombudsman.

James is a lawyer and qualified mediator who holds a Bachelor of Laws and Bachelor of International Business (majoring in finance and economics).

Christine Amanatidis
Senior Manager - Privacy and Debt Collection

Credit and Investments Ombudsman
 


Christine moved from Canada in 2013 and commenced work at CIO in 2014. She joined the Privacy and Debt Collections team and is currently leading the team.


  
more speakers will be announced shortly...



Accreditation (CPD hours)


MFAA members will be accredited 6 MFAA CPD hours for attending this event. FBAA members will be accredited 8 FBAA CPD hours of education.  Contact the CIO Membership Office for accreditation codes.



Review of our previous Conference

  • 88% of surveyed* attendees rated the CIO 2016 Conference as ‘good‘ or ‘excellent‘
  • All delegates found the topics were relevant to their business
  • 77% would recommend the Conference to their colleagues
  • 91% said they were likely attend again in 2017



Accommodation offers

Conference delegates can take advantage of special rates. Delegates will receive 10-15% off the best rate at the following hotels: