Memorandum of Understanding between CIO and AFCA


The Financial Ombudsman Service Limited (FOS) and the Credit and Investments Ombudsman (CIO) are external dispute resolution schemes approved by the Australian Securities and Investments Commission. Both schemes are required to ensure that their complaints handling processes treat consumers and investors fairly and consistently across the credit and financial services sectors.



Download Memorandum of Understanding between AFCA and CIO - 6 June 2018 [PDF]

Download Memorandum of Understanding between Financial Ombudsman Service and Credit and Investments Ombudsman - securitisation [PDF]