Credit Ombudsman launches new website
The Credit Ombudsman Service Ltd (COSL) launched its new website at
. The new online hub will foster more effective communication and engagement with COSL’s stakeholders and the general public.
"Further, the new website allows us to utilise our human and technical resources more efficiently and, in doing so, provide a quicker and user-friendly service to consumers generally as well as financial service providers,” said COSL’s Chief Executive and Ombudsman, Raj Venga.
“Anyone can use our website’s search function to easily identify and contact the person nominated by a financial services provider to deal with complaints. This is particularly useful where the consumer only knows, or has only been dealing with, an employee or former contractor of the financial services provider.
“The consumer can make a real-time online complaint to COSL if the financial services provider is unable to address their concerns,” continued Mr Venga.
COSL is approved by the Australian Securities and Investments Commission to provide consumers with an alternative to legal proceedings for resolving financial services-related disputes with financial services providers.
“The improved functionality of
, including its site navigation and layout, offers consumers and financial services providers a far simpler and quicker way to find information and guidance. Users can make a complaint, join COSL as a scheme participant or otherwise access our services. The website will also promote a higher level of awareness of our services among consumers,” Mr Venga added.