Annual Report on Operations 2007


2007-2008 Highlights


⇒ with 2,276 new members, COSL’s membership stands at 7,737 at 30 June 2007 - see page 2

⇒ 338 new complaints were received - up 17% from previous year - see page 18

⇒ COSL restructured its entire complaints process to minimise delay while maintaining quality service when dealing with complaints - see page 20

⇒ a total of 264 cases were closed during the year, up 22.7% from the previous year - see page 21


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