Annual Report on Operations 2013

Annual Report on Operations 2013

2012-13 Highlights


⇒ 3,763 complaints were received in the year ending 30 June 2013 up 37% from last year

⇒ 28% increase in the number of complaints closed

⇒ 32% of complaints received related to financial hardship, which continues to feature as the single largest source of complaints

⇒ 20,506 enquiries received up 30% from last year

⇒ 79% of complaints received were resolved within 6 months

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Annual Report on Operations 2012-2013 [PDF 8.5 MB]