About CIO (COSL)

  1. Introduction 
  2. Independence
  3. Benefits of alternative dispute resolution
  4. Complaints we can consider
  5. How we resolve complaints
  6. Legal proceedings
  7. Remedies available
  8. Confidential and without prejudice
  9. Legal representation
  10. Responsibilities of complainants and members
  11. Consistency in our decisions
  12. Funding and case fees

Follow this link for a fully copy in PDF >>  PS1 | About COSL