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Position Statements
\ Position Statement 5 - Responsible Lending
Position Statement 9 - Access to Documents
Position Statement 8 - Unconscionable Conduct
Position Statement 7 - Dealing with Systemic Issues and Serious Misconduct
Position Statement 6 - Internal Dispute Resolution (IDR)
Position Statement 5 - Responsible Lending
Position Statement 4 - Default Listings on Individuals' Credit Information Files
Position Statement 3 - Stay on Execution Default Judgment Orders
Position Statement 2 - Financial Hardship
Position Statement 1 - About CIO (COSL)
Responsible Lending
Summary
Background
Suitability obligations
Reasonable inquiries about a consumer's requirements and objectives
Reasonable inquiries about a consumer's financial situation
Verifying a consumer?s financial position
Assessment of unsuitability
Substantial hardship
Indirect and uncertain sources of income
'Safe harbours'
Refinancing
Positive product recommendations
Reverse mortgages
Variations for hardship
Remedies
Follow this link for a full copy in PDF >>
PS5 |
Responsible Lending