Every participant of the CIO scheme is bound by, and must comply with CIO’s Rules.
The Rules set out:
- who can make a complaint to the Credit and Investments Ombudsman
- what a complaint can be about
- what complaints are not covered by the Credit and Investments Ombudsman
- what the procedures are for making and resolving a complaint.
The 10th Edition CIO Rules came into effect on 15 August 2016 and apply to complaints received on or after that date.
Previous editions: 9th Edition Rules | 8th Edition Rules | 7th Edition Rules