Decision - 16 March 2016

Key issues

Misleading conduct | Interest rates | Customer Service | Delay in providing information

Summary of the outcome:

We found that the consumer’s claims against the FSP were not established. However we found that the offer made by the FSP for any non-financial loss suffered was reasonable.

Follow this link for a full copy in PDF  
>> Decision | 16 March 2016

This Decision was referred to the Ombudsman for a Determination.