Recommendation - 15 November 2016 (a)

Key Issues: Civil fraud | Responsible lending requirements (Failure to verify consumer’s details) | Default listing | Debt collector/ debt purchaser

Case summary
We found that a loan was fraudulently taken out in the consumer’s name. We recommended that the FSP should stop pursuing the consumer for the debt owing, remove any negative listings on the consumer’s credit reports, and bear the costs of repossessing the vehicle.

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