Recommendation - 16 February 2018

Key Issues: 


Credit repair services  | Credit repair | Incorrectly charging fees and misleading information about fees







Case summary







The consumer’s complaint relates to fees in the sum of approximately $10,000 that he was charged by the FSP in relation to credit repair services.

The consumer claimed that the FSP:

  • misled him that its fees would only be charged upon settlement of his refinance,
  • did not provide credit repair services to him in accordance with the service agreement he signed, and
  • failed to charge its fees in accordance with the fee agreement that he signed.

We found in the consumers’ favour for all three claims.

As a result, we recommended that the FSP waive the outstanding fees owed by the consumer and discontinue the legal proceedings commenced against him.

This recommendation was accepted and the complaint was closed.


Follow this link for a full copy in PDF   Recommendation |  16 February 2018