Key issues: Construction loan | Finance broker | Excessive early exit fees | Failure to advise of relevant product information | Not adhering to terms of broker contract
Summary of the complaint:
- The consumer’s complaint relates to a finance brokerage agreement they entered into with the FSP.
- The consumer claimed that the FSP failed to provide services consistent with its obligations, and was not entitled to charge the early termination fee.
- We found that none of these claims were made out.
Download Review 1 November 2017
This Review was referred to the Ombudsman for a Determination.