Review | 1 November 2017



Key issues: Construction loan | Finance broker | Excessive early exit fees | Failure to advise of relevant product information | Not adhering to terms of broker contract







Summary of the complaint:







  • The consumer’s complaint relates to a finance brokerage agreement they entered into with the FSP.

  • The consumer claimed that the FSP failed to provide services consistent with its obligations, and was not entitled to charge the early termination fee.

  • We found that none of these claims were made out.

Download Review 1 November 2017

This Review was referred to the Ombudsman for a Determination.