Review | 13 May 2016

Key issues: Breach of responsible lending | Unconscionable conduct | Failure to render services in an appropriate manner | Fiduciary duties | Home loan application | Mortgage Broker


 



Summary of the outcome: 


We found that the FSP breached its responsible lending obligations and failed in its fiduciary duties towards the consumer however as the loan application was never completed, that the consumer also did not suffer any financial loss.  We did find that the consumer was entitled to non-financial loss.


Follow this link for a full copy in PDF >> Review | 13 May 2016

This complaint was referred to the Ombudsman for a Determination