Determination - 24 April 2009

Key issues: Broker | Loss suffered by consumer

The relevant questions in the present case are:

  1. whether the loss suffered by the complainants is of a type for which I can award compensation under the COSL Rules
  2. whether the loss can be attributed to an act or omission of the member
  3. whether the loss was reasonably foreseeable, and                      
  4. whether the complainants contributed to the loss or had the opportunity to avoid their loss but did not do so.

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