Determination | 27 March 2018



Key issues: 


Construction loan | Finance broker | Failure to follow instructions







Summary of the complaint:









  • The consumer’s complaint relates to construction loan he entered into with the assistance of the FSP.

  • The consumer claims that the FSP inappropriately arranged for funds to be released from the loan amount to a third party builder.

  • We found that this claim was not made out.


This Review was referred to the Ombudsman for a Determination.