Determination - 29 December 2006

Key issue: The issue in the present case is whether Lender A’s failure to correctly amend the frequency and amount of the repayments in accordance with the complainants’ instructions and Lender A’s inability to “refinance” the loan (and arrears), caused the complainants to suffer a loss for which they are entitled to be compensated.  

Follow this link for a full copy in PDF >> Determination