On 1 September 2018 the CIO scheme was transferred to the Australian Financial Complaints Authority (AFCA) as part of transition arrangements for AFCA commencing on 1 November 2018. From 1 September 2018 AFCA has been managing the CIO scheme.
As part of transition arrangements, any CIO complaint that is received prior to 1 November 2018 will be dealt with under the CIO Rules.
From 1 November the AFCA scheme will commence and any disputes received by AFCA will be dealt with under the AFCA Rules.
You can search for a participating financial services provider of the CIO scheme below.
From 1 November 2018, please visit the AFCA website to search for financial firms that are AFCA members.