Media release - COSL releases independent review

The Credit Ombudsman Service Limited (COSL) has released an independent review of its operations against benchmarks prescribed by the Australian Securities and Investments Commission (ASIC).

External dispute resolution (EDR) schemes such as COSL must meet benchmarks about accessibility, independence, fairness, accountability, efficiency and effectiveness as a condition of their approval by ASIC.

Follow this link for a full copy in PDF ►  COSL releases independent review