Australian Credit & Financial Services Licensees

Australian Credit Licence (ACL) holders, Australian Financial Services Licence (AFSL) holders and authorised credit representatives are required to be a member of an ASIC-approved external dispute resolution (EDR) scheme such as CIO. Find out more information about financial services licensing.

Visit ASIC's website

Limited Australian Financial Services Licensees

Accountants providing advice on self-managed superannuation funds (SMSFs) to retail clients will be required to hold a limited Australian financial services (AFS) licence and join an external dispute resolution (EDR) scheme such as CIO from 1 July 2016.

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Consumer News - December 2016 [20 Dec 2016]

This issue contains information about our financial counsellors conferences, FSPs filing police reports, systemic issues, recent case studies, withdrawn complaints, quarterly statistics, and mo Read on...

Consumer News - August 2016 [17 Aug 2016]

This issue contains information about our outreach program, systemic issues, recent case studies, 10th edition rules, quarterly statistics, and more.

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Events and Training

Dispute Resolution Conference 2016

The comprehensive one-day program will offer delegates a mix of presentations, workshops and panel discussions on external dispute resolution issues.

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Annual Report on Operations [15 Nov 2016]

The Annual Report on Operations is an important document which provides stakeholders with detailed information about how complaints are handled by the organisation.

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Annual Reports

The Credit and Investments Ombudsman releases an Annual Report on its business for each financial year. The report is presented together with the years' audited financial accounts at the CIO Annual General Meeting (AGM), held within three mon Read on...