Australian Credit & Financial Services Licensees
Australian Credit Licence (ACL) holders, Australian Financial Services Licence (AFSL) holders and authorised credit representatives are required to be a member of an ASIC-approved external dispute resolution (EDR) scheme such as CIO. Find out more information about financial services licensing.
Limited Australian Financial Services Licensees
Accountants providing advice on self-managed superannuation funds (SMSFs) to retail clients will be required to hold a limited Australian financial services (AFS) licence and join an external dispute resolution (EDR) scheme such as CIO from 1 July 2016.
Consumer News - May 2015 [13 May 2015]
This issue contains information about outreach program, accessibility, credit repair exclusion, complaint statistics and more.Read on...
Events and Training
This section provides additional information for both consumers and financial services providers in terms of the CIO complaint process, information about how to make a complaint, conciliation conferences, financial hardship, and how to become Read on...
Every three to five years, CIO commissions an external reviewer to undertake an independent review, which is outlined in Read on...