Australian Credit & Financial Services Licensees
Australian Credit Licence (ACL) holders, Australian Financial Services Licence (AFSL) holders and authorised credit representatives are required to be a member of an ASIC-approved external dispute resolution (EDR) scheme such as CIO. Find out more information about financial services licensing.
Limited Australian Financial Services Licensees
Accountants providing advice on self-managed superannuation funds (SMSFs) to retail clients will be required to hold a limited Australian financial services (AFS) licence and join an external dispute resolution (EDR) scheme such as CIO from 1 July 2016.
Consumer News - August 2016 [17 Aug 2016]
This issue contains information about our outreach program, systemic issues, recent case studies, 10th edition rules, quarterly statistics, and more.Read on...
Events and Training
Annual Report on Operations [15 Nov 2016]
The Annual Report on Operations is an important document which provides stakeholders with detailed information about how complaints are handled by the organisation.