Australian Credit & Financial Services Licensees
Australian Credit Licence (ACL) holders, Australian Financial Services Licence (AFSL) holders and authorised credit representatives are required to be a member of an ASIC-approved external dispute resolution (EDR) scheme such as CIO. Find out more information about financial services licensing.
Limited Australian Financial Services Licensees
Accountants providing advice on self-managed superannuation funds (SMSFs) to retail clients will be required to hold a limited Australian financial services (AFS) licence and join an external dispute resolution (EDR) scheme such as CIO from 1 July 2016.
Consumer News - December 2016 [20 Dec 2016]
This issue contains information about our financial counsellors conferences, FSPs filing police reports, systemic issues, recent case studies, withdrawn complaints, quarterly statistics, and mo Read on...
Events and Training
Annual Report on Operations [15 Nov 2016]
The Annual Report on Operations is an important document which provides stakeholders with detailed information about how complaints are handled by the organisation.