Australian Credit & Financial Services Licensees

Australian Credit Licence (ACL) holders, Australian Financial Serivces Licence (AFSL) holders and authorised credit representatives are required to be a member of an ASIC-approved external dispute resolution (EDR) scheme such as CIO. Find out more information about financial services licensing.

Visit ASIC's website

Credit Reporting

Unless otherwise exempted, a credit provider is required to be a member of an EDR scheme recognised under the Privacy Act to be able to disclose credit information about an individual to a credit reporting body and thereby participate in the consumer credit reporting system.

Visit OAIC's website



Increase of monetary compensation limit [23 Dec 2014]

CIO announces that the monetary compensation limit applying to each clai Read on...

Change of name: from COSL to CIO [16 Dec 2014]

The Credit Ombudsman Service Limited (COSL) will now be known as 'Credit and Investments Ombudsman' (CIO).

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Events and Training

Dispute Resolution Conference 2015 [20 Mar 2015]

The one-day conference will focus on best practice in dispute resolution and feature speakers from the financial services industry, industry and EDR stakeholders and the Credit and Investments Ombudsman (CIO).

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Annual Reports

The Credit and Investments Ombudsman releases an Annual Report on its business for each financial year. The report is presented together with the years' audited financial accounts at the CIO Annual General Meeting (AGM), held within three mon Read on...

Guides and Brochures

This section provides additional information for both consumers and financial services providers in terms of the CIO complaint process, information about how to make a complaint, conciliation c Read on...