Australian Credit & Financial Services Licensees

Australian Credit Licence (ACL) holders, Australian Financial Services Licence (AFSL) holders and authorised credit representatives are required to be a member of an ASIC-approved external dispute resolution (EDR) scheme such as CIO. Find out more information about financial services licensing.

Visit ASIC's website

Limited Australian Financial Services Licensees

Accountants providing advice on self-managed superannuation funds (SMSFs) to retail clients will be required to hold a limited Australian financial services (AFS) licence and join an external dispute resolution (EDR) scheme such as CIO from 1 July 2016.

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Consumer News - May 2015 [13 May 2015]

This issue contains information about outreach program, accessibility, credit repair exclusion, complaint statistics and more.

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Privacy Awareness Week 2015 [4 May 2015]

We are a proud partner of Privacy Awareness Week 2015. Read on...

Events and Training

Dispute Resolution Conference 2015 [20 Mar 2015]

The one-day conference will focus on best practice in dispute resolution and feature speakers from the financial services industry, industry and EDR stakeholders and the Credit and Investments Ombudsman (CIO).

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Independent Review

Every three to five years, CIOcommissions an external reviewer to undertake an independent review, which is outlined in Read on...

Annual Reports

The Credit and Investments Ombudsman releases an Annual Report on its business for each financial year. The report is presented together with the years' audited financial accounts at the CIO Annual General Meeting (AGM), held within three mon Read on...