Australian Credit & Financial Services Licensees

Australian Credit Licence (ACL) holders, Australian Financial Services Licence (AFSL) holders and authorised credit representatives are required to be a member of an ASIC-approved external dispute resolution (EDR) scheme such as CIO. Find out more information about financial services licensing.

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Limited Australian Financial Services Licensees

Accountants providing advice on self-managed superannuation funds (SMSFs) to retail clients will be required to hold a limited Australian financial services (AFS) licence and join an external dispute resolution (EDR) scheme such as CIO from 1 July 2016.

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Consumer News - August 2015 [31 Aug 2015]

This issue contains information about our outreach in Spring 2015, new financial hardship guide, systemic issues and serious misconduct, quarterly statistics and more.

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Consumer News - May 2015 [13 May 2015]

This issue contains information about outreach program, accessibility, credit repair exclusion, complaint statistics and more.

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Events and Training

Dispute Resolution Conference 2015 [20 Mar 2015]

The one-day conference will focus on best practice in dispute resolution and feature speakers from the financial services industry, industry and EDR stakeholders and the Credit and Investments Ombudsman (CIO).

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Guides and Brochures

This section provides additional information for both consumers and financial services providers in terms of the CIO complaint process, information about how to make a complaint, conciliation conferences, financial hardship, and how to become Read on...

Independent Review

Every three to five years, CIO commissions an external reviewer to undertake an independent review, which is outlined in Read on...