What happens if I receive a Determination?


Once the Ombudsman makes a Determination, the complainant has one month (30 days) in which to accept the Determination. 

In order to accept the Determination, the complainant will be required to sign an agreement accepting the finding set out in the Determination as full and final settlement of the complaint, releasing the Financial Services Provider from any further claims in respect of the complaint.

If a complainant chooses not to accept the Determination within the required time, we will declare the complaint closed.