Media release - annual report on operations 2010 - 2011
The Credit Ombudsman Service Limited (COSL) today released its Annual Report on Operations.
Highlights for the year include:
- financial hardship cases continue to feature as the single largest source of complaints
- almost 2,000 complaints were received, up by 72%
- almost 16,000 contacts from consumers were received by phone, on-line or post
- membership increased by 22% (closer to 16,600 as of today)
Follow this link for a full copy of the media release in PDF ► Annual Report on Operations 2010 - 2011