Media release - COSL releases Annual Report on Operations 2011 - 2012
The Credit Ombudsman Service Limited (COSL) today released its Annual Report on its operations for 2011-2012.
Highlights for the year include:
- financial hardship cases continue to feature as the single largest source of complaints, being 36% of all complaints received
- almost 2,700 complaints were received, up by 38% from previous year
- almost 16,000 enquiries were received by phone, on-line or post
- 56% of all complaints were closed within 3 months of receipt and 76% were closed within 6 months of being received membership increased by 9%