Annual Report on Operations 2009

Annual Report on Operations 2009

2008-2009 Highlights

⇒ COSL’s membership represents 69% of the entire membership of all EDR schemes in the finance sector - see page 9
 
⇒ one out of every three complaints received related to financial hardship - see page 19
 
⇒ with 1,779 new members, membership now stands at almost 8,700, despite particularly challenging times for industry participants - see page 10
 
⇒ 1,064 new complaints received in 2008/2009 - see page 12
 
⇒ 11,412 contacts received in 2008/2009 - see page 11
 
 
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