About Complaints | Consumer Brochure


We offer consumers and small businesses a free and impartial complaint resolution service to investigate and resolve complaints against financial services providers.

How can we help you?

More than 20,000 financial services providers participate in our scheme including mortgage brokers, non-bank lenders, credit unions, mutual banks, financial planners, debt purchasers, small amount lenders, motor vehicle financiers, and many others.

We can step in if you have a dispute with a financial services provider and you believe that the financial services provider:

  • has breached a law or relevant code of practice,
  • not met standards of good industry practice, or
  • acted unfairly towards you. 

 For more information about the services CIO can provide for consumers, see the full Consumer Brochure PDF below.

Follow this link for a full copy in PDF ► Consumer Brochure: How we can help